Return policy


Dear customers of online store!

If you have a complaint about the quality or completeness of the purchased Goods, please write to [email protected], our specialists will contact you.

Our store operates in accordance with the Law of the Republic of Belarus "On Protection of Consumer Rights".

Return of Goods of the appropriate quality

In accordance with paragraph 1 of the Art. 28 of the Law of the Republic of Belarus "On Protection of Consumer Rights" the consumer has the right within fourteen days from the moment of transfer of the non-food product to him to return the goods of good quality or exchange them for a similar product of other size, shape, style, color or configuration, making the necessary payment with the Seller in case of a price difference.

Moreover, in accordance with clause 2 of the Art. 28 of the Law of the Republic of Belarus “On Protection of Consumer Rights”, the consumer’s demand for the exchange or return of goods is subject to satisfaction if the goods were not in use, its consumer properties are preserved and there is evidence of its purchase from this seller. In the event of exchange or return of goods, the consumer is obliged to return the goods in consumer packaging if the goods were sold in such packaging.

Return of Non-conforming Goods:

In the event of the sale of a product of inadequate quality, the Buyer has the right to:
- to replace a defective product with a product of good quality (if available in the warehouse) within 14 calendar days;

- a commensurate reduction in the purchase price of the product (by mutual agreement of the parties) within 7 calendar days;
- gratuitous elimination of product defects (in case of possible elimination of defects) within 14 calendar days;
- a refund of the money paid for the product within 7 calendar days.

The Buyer has the right to return the product containing the defect, without original packaging.

The aforementioned requirements may be presented by the Buyer if product defects are discovered within 14 business days from the date of transfer of the product to the Buyer (or during the warranty period established for this type of product), but no later than within two years.

When paying with a bank payment card, cash refunds are not allowed. Settlements with the consumer when returning the sum of money paid for the goods are carried out in the same form in which the goods were paid. The return procedure is governed by the rules of international payment systems. The procedure for the return of goods is regulated by the Law of the Republic of Belarus of January 9, 2002 N 90-Z “On the Protection of Consumer Rights”.

To return money to a bank payment card, you need to fill out a request form for returning goods placed on the site.

The refund will be made to the bank payment card within 30 (thirty) calendar days from the date of receipt of the "Application for the return of funds". The refund amount will be equal to the purchase amount. To return funds for operations with errors, it is necessary to apply with a written application to [email protected].